Shipping Policy

TWINA Shipping Policy 

At Twina, we are committed to delivering your order efficiently and responsibly. Please review our shipping details below.

Shipping Destinations

  • Twina ships locally and internationally

  • Shipping availability may vary depending on the destination

  • We do not ship to P.O. boxes or restricted locations

Shipping Cost and Delivery Times

  • Standard Delivery Time: 3–7 business days for local warehouse fulfillment.

  • High Demand & Factory-Direct Delivery Notice:
    Due to the viral popularity and high demand for our products, our local warehouse stock sells out rapidly. To ensure you never have to wait weeks for a restock, we activate our Factory-Direct Priority Shipping the moment local stock runs low.

    If your order is fulfilled directly from our manufacturing facility, delivery may take 7–14 business days (depending on customs clearance or carrier schedules). This direct route allows us to maintain strict quality control and guarantee that you receive a brand-new.

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation

  • Orders placed on weekends or public holidays will be processed on the next business day

Carriers Used

We work with trusted local and international shipping carriers to ensure safe and reliable delivery.
Carrier selection depends on your location and order type.

Tracking Information

  • Tracking information will be sent via email once your order is shipped

  • Tracking updates may take 24–48 hours to appear after dispatch

Eco-Friendly Packaging

Twina is committed to sustainability.
Whenever possible, we use eco-friendly and recyclable packaging materials to reduce environmental impact while ensuring product safety.

Contact Us

If you have any shipping-related questions, please contact us:

Email: contact@twinaa.com