Privacy Policy

Privacy Policy – Twina

At Twina, we respect your privacy and are fully committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, shared, and protected when you visit or make a purchase from our website.

1. Information We Collect

We collect certain information to provide you with a smooth and secure shopping experience, including:

  • Personal Information: Name, email address, phone number, billing address, and shipping address.
  • Order Information: Products purchased, order history, and transaction details.
  • Payment Information: Payments are securely processed by third-party providers. Twina does not store your full payment details.
  • Device & Technical Information: IP address, browser type, operating system, time zone, and website interaction data.
  • Marketing Preferences: Information related to your subscription to emails, promotions, or offers.

2. How We Use Your Information

Your information is used to:

  • Process, confirm, and deliver your orders
  • Communicate with you regarding purchases, updates, and customer support
  • Improve our website, products, and customer experience
  • Send marketing communications (only if you opt in)
  • Detect fraud, security risks, or unauthorized activities
  • Comply with legal and regulatory obligations

3. Sharing Your Information

We may share your information only when necessary, including with:

  • Payment processors and shipping partners to complete transactions
  • Service providers that support website analytics, marketing, and customer service
  • Legal authorities, when required by law or to protect our legal rights

Twina does not sell, trade, or rent your personal data to third parties.

4. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to your data
  • Request deletion of your personal information
  • Withdraw consent for marketing communications at any time
  • Restrict or object to certain data processing activities

To exercise your rights, please contact us using the details below.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no online system is completely secure, we continuously work to safeguard your data.

6. International Data Transfers

Twina operates globally, and your information may be transferred to and processed in countries outside your country of residence. We ensure that all international data transfers comply with applicable data protection laws and use appropriate safeguards.

7. Children’s Privacy

Twina does not knowingly collect or process personal information from children under the age of 13 (or under 16 where required by law). If we become aware that such data has been collected, we will take immediate steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: contact@twinaa.com